Discover the power of 24/7 customer support tailored exclusively for Shopify app developers.
We handle the frontlines so your journey to excellence remains uninterrupted.
Supercharge your app and business while we serve your merchants!
Our Partners
Trusted by some of the top developers in the Shopify ecosystem.
Tired of answering tickets?
As an app developer, you want to focus on continuous improvement and growth. However, dealing with a sudden surge in support tickets can divert your attention and eat away at your day.
Customer support plays a vital role in retaining customers and maintaining your company's profitability and survival. Yet, establishing an effective ticket management system can be both challenging and time-consuming.
What we do
We specialize in providing outsourced customer support services for Shopify app developers. We have agents from multiple timezones, ensuring that your merchants are always covered, wherever they may be.
We offer a multi-tiered support system tailored to meet your specific needs. Our tier 1 teams are well-versed in Shopify and basic coding, while our tier 2 teams excel at tackling complex issues and customization requests.
You get the full support package. Team management, personalized assistance, quality analysis and training are all included.
Our Promise
We will put all our expertise and resources at your service to help you grow your business. We'll do this by providing your merchants with friendly, efficient, and empathetic support; and helping you enhance your help center so that end users can solve the most common issues with minimal effort.
We go beyond customer service. Your success is our success.
Why choose
The Support Heroes
24/7 Tier 1 and Tier 2 Support
Stand out from developers with limited support hours. Build trust, improve customer retention and satisfaction with 24/7 support.
Complete Support Operation
We handle it all: team management, recruitment, training, and quality assurance. Focus on your strengths and leave support to us.
The Power of Shared Agents
By working with different apps, our agents continuously enhance their understanding of Shopify, enabling them to provide even better support to your apps.
-
42
Shopify Apps supported
-
60
Support Heroes
Meet the Heroes
Discover our diverse team of Support Avengers! Highly skilled and always prepared to take on new challenges. Empowering Shopify app developers the world over.
